Returns & Exchange Policy

Hassle-Free Returns

At Sport Kilt, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Please read our Returns & Exchange Policy carefully before requesting a return or exchange.

Return Eligibility

You may request a return or exchange within 30 days of receiving your order, provided that the item meets the following conditions:

• The item is unused, unworn, and unwashed.
• The product is returned in its original condition.
• All original packaging, tags, and accessories are included.
• The item shows no signs of damage caused after delivery.

Please note that original shipping charges are non-refundable unless the return is due to our error.

Custom & Personalized Products

Many of our products are made to order or customized according to your selected size, tartan, or design preferences.

Because these items are created specifically for you, custom-made or personalized products cannot be returned or exchanged unless:

• The item arrives damaged.
• The wrong product was shipped.
• There is a manufacturing defect.
• The product differs significantly from your confirmed order.

If any of these situations occur, please contact us immediately so we can resolve the issue.

How to Request a Return

To begin a return or exchange, please contact our customer support team within 30 days of delivery.

When contacting us, please include:

• Your order number
• Your full name
• The reason for the return or exchange
• Photos of the item if it is damaged, defective, or incorrect

Once your request is approved, we will provide detailed return instructions and the appropriate return address.

Please do not send any item back without receiving return authorization from our support team.

Return Shipping

Unless the return is the result of our mistake, customers are responsible for return shipping costs.

We recommend using a tracked and insured shipping service, as Sport Kilt cannot be responsible for items lost or damaged during return transit.

Refund Process

After we receive and inspect your returned item, eligible refunds are typically processed within 2 business days.

Once approved, your refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several additional business days for the funds to appear in your account.

Original shipping fees are not refundable unless the return is due to an error on our part.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photographs of the product
• Photos of the packaging, if applicable
• A brief description of the problem

After reviewing your request, we will arrange the most appropriate solution, which may include a replacement, exchange, or refund.

Incorrect Size Orders

We encourage all customers to review our Size Guide carefully before placing an order.

If you provide incorrect measurements or select the wrong size during checkout, Sport Kilt cannot be held responsible for the fit of the finished product.

If you are unsure about sizing, please contact our support team before ordering. We are always happy to help you choose the correct size.

Non-Returnable Items

The following items are generally not eligible for return:

• Custom-made products
• Personalized or embroidered items
• Items showing signs of use, washing, or alteration
• Products returned without authorization
• Items damaged due to customer misuse

Need Assistance?

If you have any questions about your order, shipping, returns, sizing, or any of our products, our customer support team is here to help.

Address: Flat 11, 1 Victoria Road, Manchester, M19 2EA, UK

Email: support@sportkilt.co.uk

Phone: +44 7400 526722

We aim to respond to all customer inquiries within 1 business day and will do our best to assist you as quickly as possible.