Frequently Asked Questions (FAQs)

General Questions

What is Sport Kilt?

Sport Kilt is an online store specializing in premium-quality kilts, Highland wear, tartan clothing, and Scottish accessories. We proudly serve customers around the world with handcrafted products and reliable customer support.

Do you ship internationally?

Yes. We offer worldwide shipping to customers in the USA, UK, Canada, Australia, Europe, and many other countries.

How can I contact your support team?

You can reach us through our Contact Us page, by emailing our customer support team, or by calling +44 7400 526722. We aim to respond to all inquiries within 24-48 business hours.

Ordering

How do I place an order?

Simply browse our collection, select your preferred size and options, add the item to your cart, and complete the secure checkout process.

Can I modify or cancel my order?

Yes, you may request changes or cancellation before your order enters production or has been shipped. Please contact us as soon as possible after placing your order.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

Sizing & Custom Orders

How do I choose the correct size?

Please refer to our Size Guide before placing your order. If you need assistance, our support team will be happy to help you select the correct size.

Do you offer custom sizing?

Yes. Many of our products can be made to your custom measurements for a more accurate and comfortable fit.

Can I request a custom design?

Yes. We accept many customization requests, including tartan selection, sizing, hardware, straps, pleating, embroidery, and other personalized details depending on the product.

Production & Shipping

How long does it take to make my order?

Production time depends on the product. Custom-made items generally require additional time before shipping.

How long does shipping take?

Delivery times vary depending on your location and the shipping method selected during checkout. Estimated delivery dates are provided for guidance only.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Do I have to pay customs duties or import taxes?

International customers may be required to pay customs duties, VAT, or import taxes according to the regulations of their country. These charges are the customer's responsibility.

Payments

Which payment methods do you accept?

We accept secure payments through major credit cards, PayPal, and other payment methods available during checkout.

Is my payment information secure?

Yes. All transactions are processed using secure payment gateways with industry-standard encryption to protect your information.

Returns & Refunds

Can I return my order?

Eligible items may be returned according to our Returns & Refund Policy. Returned items must be unused and in their original condition.

Are custom-made products returnable?

Because custom products are made specifically for each customer, they are generally not eligible for return unless they arrive damaged, defective, or incorrect due to our error.

What should I do if I receive the wrong or damaged item?

Please contact us within 48 hours of delivery and include your order number along with clear photos of the item. Our team will review the issue and arrange a suitable solution.

Product Care

How should I clean my kilt?

Care instructions depend on the fabric. Traditional tartan wool kilts are generally recommended for dry cleaning, while many utility kilts can be machine washed on a gentle cycle. Always follow the care label included with your product.

Will the product look exactly like the photos?

We make every effort to display accurate images and colors. However, slight variations may occur due to lighting, screen settings, fabric batches, and the handcrafted nature of our products.

Need More Help?

If you cannot find the answer you're looking for, please contact our customer support team. We'll be happy to assist you with any questions regarding products, sizing, orders, shipping, or custom requests.